Governing the use of the Security Device Analyzer platform, the Intelligence Dashboard, and all related services (collectively, the “Platform”), operated by PivotPoint Ideas, LLC (“PivotPoint,” “we,” “us,” or “our”).
1. Subscriber Authority and Organizational Responsibility
1.1 Authority to Bind Your Organization
The individual creating an account or executing a subscription agreement (the “Subscriber”) represents and warrants that they have the legal authority to bind the company, agency, or other organization on whose behalf the account is created (the “Organization”) to these Terms. If the Subscriber does not have this authority, the Subscriber may not use the Platform on behalf of that Organization.
1.2 Subscription Covers the Entire Organization
A subscription is issued to the Organization, not solely to the individual who signs up. The Organization may invite additional individuals to use the Platform under its subscription, including but not limited to sales representatives, dealers, contractors, and end users (collectively, “Authorized Users”). Each Authorized User is subject to these Terms as a condition of access, whether or not they individually click to accept.
1.3 Organizational Liability for Authorized Users
The Organization is responsible for the acts and omissions of every Authorized User accessing the Platform under its subscription. Any violation of these Terms by an Authorized User — including any sales user, dealer, or end user invited under the Organization’s account — is treated as a violation by the Organization itself, and the Organization (together with the Subscriber, jointly and severally) is liable for any resulting damages, costs, or claims. The Organization may not avoid responsibility by attributing a violation solely to an individual Authorized User.
1.4 Responsibility for Account Credentials
The Organization and each Authorized User are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under those credentials. PivotPoint must be notified promptly of any suspected unauthorized access.
2. Intellectual Property and Restrictions on Use
2.1 Ownership
The Platform — including its software, source code, scanning methodology, risk-scoring logic, report templates, report formatting and structure, inventory categorization system, user interface designs, dashboards, documentation, and all underlying technology (collectively, the “PivotPoint Materials”) — is and remains the sole and exclusive property of PivotPoint Ideas, LLC and its licensors. These Terms grant the Organization and its Authorized Users a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for the Organization’s own internal business purposes during the subscription term. No ownership rights are transferred.
2.2 Prohibited Uses
Without PivotPoint’s prior written consent, the Organization and its Authorized Users shall not, and shall not permit or assist any third party to:
- Copy, reproduce, republish, frame, mirror, or create derivative works based on the Platform, the PivotPoint Materials, or any output of the Platform (including report templates, formatting, scoring methodology, or risk categorization frameworks);
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, scoring logic, or underlying structure of the Platform;
- Use the Platform, any output of the Platform, or any data, methodology, report structure, or design observed through use of the Platform to build, develop, market, or support a product or service that competes with the Platform;
- Resell, sublicense, lease, rent, distribute, or otherwise make the Platform available to any third party outside the Organization’s own subscription, except as expressly permitted under the multi-tenant role structure described in Section 2.4;
- Remove, obscure, or alter any proprietary notices, branding, watermarks, or attribution appearing on the Platform or in any generated report;
- Use automated means (scripts, bots, scrapers, or similar tools) to access the Platform or extract data at scale beyond normal use;
- Use the name “PivotPoint,” the PivotPoint logo, or any confusingly similar branding in connection with any product or service not provided by PivotPoint.
Any breach of this Section 2.2 is considered a material breach of these Terms and grounds for immediate termination without refund, in addition to any other remedies available to PivotPoint at law or in equity, including injunctive relief.
2.3 Generated Reports and Output
Reports, inventory exports, and dashboards generated through a scan of the Organization’s own devices (“Customer Reports”) are made available to the Organization for its own internal use, including sharing with its own leadership, auditors, and decision-makers. The Organization may not, however, strip PivotPoint branding from a Customer Report and present it as the Organization’s own analytical product, nor use a Customer Report as a template, sample, or specification to commission a competing tool from a third party.
2.4 Multi-Tenant Role Structure Is Not a License to Resell
The Platform’s multi-tier access model (Corporate Admin, Sales User, Dealer, End User) is provided solely to allow an Organization to manage scans and reporting across its own personnel and its own invited dealers/customers. This structure does not grant any party the right to operate the Platform as a white-labeled or resold product, or to represent the Platform as that party’s own proprietary technology, without a separate written agreement with PivotPoint.
2.5 Feedback
If the Organization or any Authorized User provides suggestions, ideas, or feedback about the Platform, PivotPoint may use that feedback without restriction or obligation to the provider.
3. Subscription Plans, Billing, and Commitment Term
3.1 Subscription Plans
PivotPoint offers subscription plans (currently the 1K Plan, 2.5K Plan, 5K Plan, and Custom Plans) that include a monthly device-scan allotment as described on the Platform’s pricing page at the time of signup. Plan pricing, device limits, and features are subject to change for future billing periods with notice as described in Section 3.5.
3.2 Twelve-Month Commitment
Unless otherwise agreed in writing for a Custom Plan, all subscriptions require a minimum twelve (12) month commitment, billed monthly. By subscribing, the Organization agrees to pay the monthly subscription fee for the full twelve-month term regardless of actual usage. Cancellation prior to the end of the twelve-month term does not relieve the Organization of its obligation to pay the remaining monthly fees for that term.
3.3 Device Overages and Token Purchases
If the Organization’s device usage exceeds its plan’s monthly allotment, the Organization may purchase additional device capacity (“Tokens”) as described on the Platform. Purchased Tokens increase the Organization’s device limit on a permanent (non-expiring) basis, in addition to the plan’s recurring monthly allotment, which resets each billing period.
3.4 Invoicing and Payment
Subscription and Token fees are invoiced and payable according to the payment method and schedule communicated at signup or in the Organization’s subscription agreement. Late or unpaid invoices may result in suspension of access to the Platform until payment is received, without relieving the Organization of its payment obligations under the commitment term.
3.5 Changes to Pricing
PivotPoint may change subscription pricing for future renewal terms with at least thirty (30) days’ written notice (which may be by email). Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing for the renewal term.
4. Acceptable Use
The Organization and its Authorized Users agree to use the Platform only for lawful purposes related to assessing and managing their own (or, in the case of a Dealer, their own customers’) deployed security device fleets. The Organization shall not, and shall not permit any Authorized User to:
- Upload data the Organization does not have the right to upload, including device inventories belonging to a third party without that party’s authorization;
- Use the Platform to scan, assess, or gather information about devices or networks the Organization does not own or is not authorized to assess;
- Interfere with or disrupt the integrity or performance of the Platform, including its servers or networks;
- Attempt to gain unauthorized access to the Platform, other tenants’ data, or any systems or networks connected to the Platform;
- Use the Platform to transmit malware, viruses, or other harmful code;
- Violate any applicable local, state, federal, or international law in connection with use of the Platform.
5. Sensitive Data — Subscriber and User Responsibility
5.1 What the Platform Needs vs. What It Does Not Need
The Security Device Analyzer requires only device inventory attributes — manufacturer, model, part number, device type, and location labels — to perform its analysis. It does not need, and should never be given, network access credentials or live security configuration data.
5.2 Data Sanitization Recommendation
Before any Authorized User submits a file to the Platform, that user — and the Organization responsible for them — should ensure the file does not contain:
- IP addresses (static or dynamic)
- MAC addresses
- Network subnet configurations and VLAN assignments
- Device usernames and passwords
- VPN or remote access credentials
- Camera stream URLs or RTSP addresses
- Door access codes or reader programming data
- Any other data that would allow unauthorized access to the Organization’s security systems
5.3 Subscriber Responsibility for All Authorized Users
The Organization is responsible for ensuring that all Authorized Users under its account — including sales users, dealers, and end users — are aware of and follow the data sanitization recommendation in Section 5.2 before submitting files. PivotPoint processes files as submitted and has no automated mechanism to detect or strip sensitive network credentials or configuration data from uploaded files.
5.4 Limitation of Liability for Submitted Data
PivotPoint is not liable for any harm, loss, or security incident arising from sensitive data that any Authorized User chooses to include in submitted files, including but not limited to unauthorized network access, data breaches, or compromise of the Organization’s security infrastructure resulting from exposure of IP addresses, credentials, or access configuration data contained in a submitted file. Liability for such submissions rests solely with the submitting Authorized User and the Organization.
6. Disclaimer of Warranties
THE PLATFORM AND ALL REPORTS, ANALYSES, RECOMMENDATIONS, AND OUTPUT GENERATED BY THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
PivotPoint does not warrant that the Platform will be uninterrupted, error-free, or completely secure, or that the analysis, risk ratings, or recommendations generated by the Platform are complete, accurate, or sufficient for any particular regulatory, compliance, insurance, or security purpose. The Organization remains solely responsible for evaluating its own security posture and for any decisions made based on Platform output, including decisions to replace, upgrade, or continue using any device.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIVOTPOINT AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF PIVOTPOINT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PIVOTPOINT’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY THE ORGANIZATION TO PIVOTPOINT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
8. Term and Termination
8.1 Term
These Terms commence on the date the Organization’s account is created or a subscription agreement is executed, and continue for the initial twelve-month term described in Section 3.2 and any renewal periods thereafter.
8.2 Termination for Cause
PivotPoint may suspend or terminate the Organization’s access to the Platform immediately upon written notice if the Organization or any Authorized User (a) fails to pay any amount when due, (b) breaches any material provision of these Terms, including the restrictions in Section 2 (Intellectual Property) or the Acceptable Use provisions in Section 4, or (c) becomes insolvent or subject to bankruptcy or similar proceedings.
8.3 Effect of Termination
Upon termination, the license granted in Section 2.1 ceases immediately and all access to the Platform must stop. Sections 2 (Intellectual Property), 3.2–3.4 (outstanding payment obligations), 5 (Sensitive Data), 6 (Disclaimer), 7 (Limitation of Liability), this Section 8.3, Section 9 (Governing Law), and Section 10 (General Provisions) survive termination. Termination does not relieve the Organization of its obligation to pay any remaining fees due under the twelve-month commitment term described in Section 3.2.
9. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association, with proceedings conducted in Milwaukee County, Wisconsin. Notwithstanding the foregoing, PivotPoint may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights under Section 2.
10. General Provisions
10.1 Entire Agreement
These Terms, together with the Privacy Policy and any executed subscription agreement, constitute the entire agreement between the Organization and PivotPoint regarding the Platform and supersede all prior agreements and understandings, whether written or oral.
10.2 Changes to These Terms
PivotPoint may update these Terms from time to time. Material changes will be communicated by email to the Organization’s account contact and/or posted on the Platform with an updated effective date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
10.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.
10.4 Assignment
The Organization may not assign or transfer these Terms or its subscription without PivotPoint’s prior written consent. PivotPoint may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
10.5 No Waiver
PivotPoint’s failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
10.6 Contact
Questions about these Terms may be directed to:
PivotPoint Ideas, LLC
Email: stevek@pivotpointideas.com
Web: pivotpointideas.com
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